SaaS and CRM Falling Short?

12/21/2009 5:10:24 PM

Traditional customer relationship management (CRM) systems fall short when it comes to usability, deployment and payment speed. Software-as-a-Service (SaaS) 1.0 offers such features, but it is limited in other respects. Adam May, director of product management at Oracle, explains how Oracle On Demand provides all of the business features users need, along with the instant gratification they demand.